FAQ

Problem with your water cooler? Here are some simple solutions to the most common problems.

My water cooler is leaking

The most likely cause is from a pinhole in your bottle of water. You should take the bottle off the cooler immediately to prevent further leaking. Once the bottle is off of the water cooler, monitor the level of water that is left in the cooler’s reservoir. If the level of the water does not change over the course of a few minutes, then you can be assured that the problem was caused from the bottle and not the cooler. Mark that bottle of water with a black X and your Route Salesman will replace it for you at no charge on your next delivery.

If the water level in the reservoir continues to decrease after the bottle is removed, you can try to tighten the spigots on the front of the cooler as they may have become loose after use.

If none of these solutions fix your problem, contact our Personal Account Department and we will arrange for a replacement water cooler to be delivered to you.

There is no water coming from my water cooler

First check to make sure that your water bottle is full and, if necessary, replace it. Be sure to remove the cap completely if you do not have a spill-proof cooler (with a prong or spike in the center of the well).

Check to see if the flipper is working. If the safety flipper is not working, no water will come out of the spigot. We will replace your flipper if necessary.

Check to see if there is ice buildup inside the well of your cooler that may be blocking the flow of water. To do this, remove the bottle and look into the well. If you see a thick ring of ice inside, unplug the cooler and let the ice thaw. Water should flow out of the faucet at this time. Look on the back of the water cooler and adjust the thermostat to a lower lever to prevent future ice buildup (not all water cooler models have adjustable thermostats. Contact our Personal Accounts Department for help with this). Replace the bottle of water and enjoy!

The cold water is not coming out cold

The most common cause of water not coming out cold is filling a large pitcher or container with cold water. Once filled, the new water that enters the reservoir needs around 20 minutes to reach its desired temperature. Try another cup again after that time.

If still not cold, make sure the outlet that the unit is plugged into is working properly.

If still not cold, there may be a problem with the compressor and the unit will need to be replaced. If so, please contact our Personal Accounts Department and we will arrange for a replacement water cooler to be delivered to you.

The hot water is not coming out hot

The most likely cause of not hot water is the internal “baffle” coming out of place when a new bottle is placed on the cooler. The baffle is what separates the hot from the cold water in the cooler well. If this comes out of place, the water will mix and will not be hot. To fix this, simply take the bottle off of the water cooler, drain the remaining water from the well and you will see the flat, circular baffle (either metal or plastic depending in cooler model). Just place it firmly back in the center of the cooler well so that it is sitting flat, and replace the bottle of water. Hold down the hot spout until water begins to flow out. Give the water at least 20 minutes to reach its desired temperature.

If this does not work, check to make sure that the switch on the back of the water cooler is in the “ON” position. This controls the hot tank.

If this does not work, or if there is not hot switch on your water cooler, make sure the outlet that the cooler is plugged into is working properly.

If none of these solutions cause your water to be hot, contact our Personal Accounts Department and we will arrange for a replacement water cooler to be delivered to you.


Regular routine maintenance on you water cooler

  • Unplug the water cooler from the electrical outlet
  • Drain all the water from the cooler well through the spigots
  • Scrub the cooler with warm water.
  • Pour 1 gallon of warm tap water and mix in 1 tablespoon of baking soda
  • Wait a few minutes for the baking soda to dissolve
  • Once dissolved, drain the water through the spigots
  • Pour another gallon of warm water into the cooler well and drain through spigots to eliminate any traces of baking soda
  • Remove drip tray, wash and rinse thoroughly
  • Wipe off the spigot(s). Wipe off top and sides of the water cooler
  • Replace water bottle and plug the cooler back into the electrical outlet

NOTE: We recommend rinsing your cooler on a regular basis to ensure healthy and refreshing water for your family.


Frequently Asked Questions About Water Coolers

Can the water cooler be installed against a wall?

The bottled water cooler must be at least 2 to 4 inches away from the wall so the incoming air can remove heat from the condenser.

Once a bottle of water is on the cooler and the cooler is plugged in, how long does it take to make cold water?

Usually 45 minutes. 1 hour running time is required before the water cooler cycles off.

How do I make the water colder?

The cold thermostat located on the condenser is pre-set at 3/4 “cold” position at the factory. This will deliver water at 40 degrees to 42 degrees Fahrenheit upon compressor turn off. By turning the setting completely clockwise, the water will be 3 degrees to 4 degrees Fahrenheit colder. The cold thermostat is 38 degrees Fahrenheit cut out and 44 degrees Fahrenheit cut in.

How do I make the water hotter?

The hot water uses a fixed hot thermostat set to deliver water at 185 degrees Fahrenheit. If hotter water is required, an adjustable thermostat is available to deliver the water up to 195 degrees Fahrenheit.

Why is there ice in the evaporator can?

The design of the water cooler allows an ice ring (approximately 1/2” thick) to form inside the evaporator can right before the compressor cycles off. The ice melt drops the water temperature inside the can from 38 degrees to 33 degrees and allows the compressor to remain off for a longer period of time when no one is using it. This saves energy and prolongs the cycle life of the thermostat and compressor.

My bottle water cooler seems noisy. What is the expected noise level and how can I make it quieter?

Bottle Water coolers make a noise similar to a household refrigerator. The acceptable noise level is 30 decibels. Bottle water coolers placed on a carpet or mat tend to be quieter than those placed on hardwood or tiled floors.

What is the crackling noise and is it dangerous? It sounds like an electrical spark.

No, it is not electrical or dangerous. The crackling noise is a result of the low temperature inside the evaporator jacket during the refrigeration cycle where ice is formed and melts when the compressor turns off.

What is the purpose of the baffle?

The baffle serves several purposes. On the Cook and Hot models, it allows the warm water to enter the hot tank and cook outlet line through the opening at the top of the baffle. It also allows the coldest water to be dispensed at the faucet by deflecting the incoming water to the sides of the can away from the water outlet line.

If you are still experiencing problems with your water cooler system or if you have any more
questions about troubleshooting your water cooler equipment, contact us toll-free at 1-800-624-0081. Our water cooler experts are here to help!